From Iceland — "Beginner's Difficulties" With Bus App Recognised, Being Worked On

“Beginner’s Difficulties” With Bus App Recognised, Being Worked On

Published March 18, 2022

Andie Sophia Fontaine
Photo by
Art Bicnick

Many users of the new app for Strætó’s bus service, Klappið, have had considerable difficulty using the app.

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Klappið works by displaying a QR code on one’s phone, or using a QR code on a printed card, which passengers hold over a scanner to gain admittance on a bus. This has not gone as well as planned, RÚV reports, and Strætó is aware of this.

Amongst the problems cited are, first and foremost, the difficulties in getting a successful scan of the QR code. This is made all the more challenging in trying to hold a phone or card steady over a scanner as the bus pulls away from the stop, with nothing for a passenger to hold onto. Sometimes the scanner itself malfunctions and is unable to read the QR as well.

“It has to be said, that although a lot of preparations were made very well, that the implementation has not gone as well as hoped,” Strætó managing director Hjálmar Sveinsson told reporters. “There’s a lot of factors at play, not least of all with the scanners, and also on the app on the phone as it wasn’t too long ago that Strætó was cyberattacked, which delayed matters.”

Hjálmar said that Strætó is working to correct these problems, but could not provide a definitive timeframe for how long it would take.

“We see this as beginner’s difficulties which didn’t necessarily need to happen, but happened anyway,” he said. “Hopefully we’ll get this sorted as soon as possible.”

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