The Consumer Agency (Neytendastofa) has come to the conclusion that Iceland Express must fully refund those who had booked package trips but had their flights cancelled due to the Eyjafjallajökull eruption.
Originally, Iceland Express declined to offer full refunds to these customers, offering instead to repay the cost of just the flight, or to give them a 25,000 ISK discount on a similar package deal. However, the agency has ruled that even those who booked package tours – which often include hotel accommodations, meals, and taxes – be fully refunded.
The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.
The eruption of Eyjafjallajökull left tens if not hundreds of thousands of airline passengers across Europe stranded, resulting in billions of dollars in cancellations, and resentment towards Iceland’s geological activity in general.