Icelandair And Wheelchair Owner Reach Agreement - The Reykjavik Grapevine

Icelandair And Wheelchair Owner Reach Agreement

Published January 7, 2016

Photos by
Gary Graham

An agreement has been reached between the owner of a wheelchair and Icelandair, who had inadvertently damaged it badly.

A passenger on Icelandair, Drew Graham, disembarked from a recent flight on the airline only to discover that his wheelchair had been badly damaged and rendered inoperable. While the wheelchair has an estimated value of £20,000, Icelandair reportedly only initially offered £1,000 in compensation, as they had claimed this was the maximum damage baggage allowance.

Drew gave Icelandair three weeks to rectify the situation, telling the airline that if they did not, he would go public with the situation. During this time, friends of his posted numerous messages on Icelandair’s Facebook page to register their displeasure.

Vísir now reports that the airline and Drew have reached an agreement on the matter.

“We got in touch with the family this evening,” Icelandair public relations official Guðjón Arngrímsson told reporters yesterday. “We have reached an agreement to settle this matter on a good note.”

The exact nature of the agreement was not disclosed.

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