A particularly unsatisfied customer has decided to do more than simply seek damages from Iceland Express for a delayed flight; he intends to bring the company down.
Joshua Feibus, whose flight was cancelled last August, told DV that the subsequent treatment he has gotten from the company has been atrocious. “What Iceland Express does is tire out their customers,” his friend Styrmir Barkarson told DV in part. “You don’t get them on the phone and they don’t answer e-mails. The company tires you out until you give up.”
Krístín Þorsteinsdóttir, a public relations representative for Iceland Express, said that the company had tried to get in contact with every passenger on Joshua’s flight to let them know of the delay, through text messages and e-mails. She pointed out that he had his ticket refunded and was offered 400 euros in compensation on top of that, which he refused.
According to the Civil Aviation Authority, airlines are not obliged to refund tickets if the circumstances for the delay were unavoidable.
In an e-mail to DV, Joshua says in part that he wants to bring down Iceland Express. He has vowed to do everything in his power to make this happen and bring the truth about the company to light, possibly by coming to Iceland and making a documentary.
The Grapevine could find no credits to Feibus in working on any films, although he has appeared in the comments sections of numerous film websites.